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Welcome to the event schedule for SD Expo 2026! You’ll see all the talks and workshops available, and you can pick and choose across all tracks to create your own schedule for the event. Please reach out in #event-sd-expo in Slack if you have any questions!

Tip: Talks run 20 minutes and happen every half hour!
Tuesday, August 25
 

9:00am CDT

Opening Keynote
Tuesday August 25, 2026 9:00am - 9:20am CDT
Room 312

Tuesday August 25, 2026 9:00am - 9:20am CDT
Room 312 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614

9:30am CDT

Conversation Corner
Tuesday August 25, 2026 9:30am - 9:50am CDT
Room 380

Tuesday August 25, 2026 9:30am - 9:50am CDT
Room 380 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614

9:30am CDT

How Great AI Agents Are Created
Tuesday August 25, 2026 9:30am - 9:50am CDT
Room 312

Speakers
avatar for Vincent Chan

Vincent Chan

Founder, Northoak

Tuesday August 25, 2026 9:30am - 9:50am CDT
Room 312 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614
  Room 312

9:30am CDT

Support Owns the Release
Tuesday August 25, 2026 9:30am - 9:50am CDT
Room 313

Speakers
avatar for Josh Carpenter

Josh Carpenter

Senior Director, Customer Support, Arkestro
I've been building and managing support teams for more than a decade, with more decades before that as a support engineer and project manager. My experience spans fintech, hospitality, home services, .gov, and aerospace. I am passionate about technical operations and support ops in... Read More →
Tuesday August 25, 2026 9:30am - 9:50am CDT
Room 313 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614
  Room 313

9:30am CDT

Break Your Team's Burnout Loop
Tuesday August 25, 2026 9:30am - 9:50am CDT
Room 315

Speakers
avatar for Anna Brozek

Anna Brozek

Owner, Soma Naperville

Tuesday August 25, 2026 9:30am - 9:50am CDT
Room 315 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614
  Room 315

9:30am CDT

Your Career Is a Bucket of Lego Blocks
Tuesday August 25, 2026 9:30am - 9:50am CDT
Room 316

Speakers
avatar for Lala Mamedov

Lala Mamedov

Founder, The Support STrategy

Tuesday August 25, 2026 9:30am - 9:50am CDT
Room 316 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614
  Room 316

10:00am CDT

Conversation Corner
Tuesday August 25, 2026 10:00am - 10:20am CDT
Room 380

Tuesday August 25, 2026 10:00am - 10:20am CDT
Room 380 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614

10:00am CDT

12+ Ways to Use AI for Support Ops
Tuesday August 25, 2026 10:00am - 10:20am CDT
Room 312

Speakers
avatar for Francoise Tourniaire

Francoise Tourniaire

Owner and Principal, FT Works
Author
Designer of pragmatic support processes
Support agent whisperer
Tuesday August 25, 2026 10:00am - 10:20am CDT
Room 312 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614
  Room 312

10:00am CDT

The Right Reviewer Changes Everything
Tuesday August 25, 2026 10:00am - 10:20am CDT
Room 313

Speakers
avatar for Valeriia Golubieva

Valeriia Golubieva

Customer Experience Program Manager, Manychat

Tuesday August 25, 2026 10:00am - 10:20am CDT
Room 313 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614
  Room 313

10:00am CDT

Upskill Your Team for the Future
Tuesday August 25, 2026 10:00am - 10:20am CDT
Room 315

Speakers
avatar for Andrew Randazzo

Andrew Randazzo

Manager, Customer Support, Fin (formerly Intercom)

Tuesday August 25, 2026 10:00am - 10:20am CDT
Room 315 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614
  Room 315

10:00am CDT

Visibility Is Your Career Superpower
Tuesday August 25, 2026 10:00am - 10:20am CDT
Room 316

Speakers
avatar for Shaneika Booker

Shaneika Booker

Manager, Customer Success & Support, Honeycomb Insurance

Tuesday August 25, 2026 10:00am - 10:20am CDT
Room 316 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614
  Room 316

10:30am CDT

NETWORKING TIME
Tuesday August 25, 2026 10:30am - 10:50am CDT
Room 314

Tuesday August 25, 2026 10:30am - 10:50am CDT
Room 314 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614

11:00am CDT

Conversation Corner
Tuesday August 25, 2026 11:00am - 11:20am CDT
Room 380

Tuesday August 25, 2026 11:00am - 11:20am CDT
Room 380 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614

11:00am CDT

From Single Chats to Scalable Agents
Tuesday August 25, 2026 11:00am - 11:20am CDT
Room 312

Speakers
avatar for Greg Johnson

Greg Johnson

Head of NA Customer Success Team, LuxCreo Inc.

avatar for Alexandra Barker

Alexandra Barker

Customer Success Supervisor, LuxCreo

Tuesday August 25, 2026 11:00am - 11:20am CDT
Room 312 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614
  Room 312

11:00am CDT

The Support Playbook That Keeps Up With Product
Tuesday August 25, 2026 11:00am - 11:20am CDT
Room 313

Speakers
avatar for Brett Rush

Brett Rush

Founder, Rush to Resolution
20 years of experience leading and building SaaS Customer Support. My team spanned 4 timezones, handled 3M users, and maintained 98% CSAT before Adobe acquired the company. I love biking, kayaking, swimming, traveling, and all-things-sourdough with my wife and 6yr old daughter.
Tuesday August 25, 2026 11:00am - 11:20am CDT
Room 313 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614
  Room 313

11:00am CDT

Building the Culture Where Your Team Stays and Thrives
Tuesday August 25, 2026 11:00am - 11:20am CDT
Room 315

Speakers
avatar for Chrissy Sebald

Chrissy Sebald

Director, CX Practice & Support Operations, Boldr

Tuesday August 25, 2026 11:00am - 11:20am CDT
Room 315 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614
  Room 315

11:00am CDT

One Knowledge Base, Three Masters
Tuesday August 25, 2026 11:00am - 11:20am CDT
Room 316

Speakers
avatar for Riz Sherif

Riz Sherif

Director of Customer Experience, Credit Repair Cloud

Tuesday August 25, 2026 11:00am - 11:20am CDT
Room 316 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614
  Room 316

11:30am CDT

Conversation Corner
Tuesday August 25, 2026 11:30am - 11:50am CDT
Room 380

Tuesday August 25, 2026 11:30am - 11:50am CDT
Room 380 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614

11:30am CDT

Trusted AI in CX: What Transformation Actually Requires
Tuesday August 25, 2026 11:30am - 11:50am CDT
Room 312

Speakers
avatar for Caroline Dangson

Caroline Dangson

Product Marketing Manager, Kustomer

Tuesday August 25, 2026 11:30am - 11:50am CDT
Room 312 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614
  Room 312

11:30am CDT

Why Dashboards Don't Change Behavior and What Leaders Should Do Instead
Tuesday August 25, 2026 11:30am - 11:50am CDT
Room 313

Speakers
avatar for Stephanie A Jones

Stephanie A Jones

Customer Experience Leader, FLEek

Tuesday August 25, 2026 11:30am - 11:50am CDT
Room 313 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614
  Room 313

11:30am CDT

Leading Through What You Cannot Fix
Tuesday August 25, 2026 11:30am - 11:50am CDT
Room 315

Speakers
avatar for Michelle McGowan

Michelle McGowan

Director of Operations, Rocket Money

Tuesday August 25, 2026 11:30am - 11:50am CDT
Room 315 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614
  Room 315

11:30am CDT

Imagine Without Limits: The Scientific Method of Growth
Tuesday August 25, 2026 11:30am - 11:50am CDT
Room 316

Speakers
avatar for Sarala Conlan

Sarala Conlan

Senior Customer Support Manager, Kojo

Tuesday August 25, 2026 11:30am - 11:50am CDT
Room 316 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614
  Room 316

12:00pm CDT

Lunch Break
Tuesday August 25, 2026 12:00pm - 1:30pm CDT
TBA

Tuesday August 25, 2026 12:00pm - 1:30pm CDT
TBA DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614

1:30pm CDT

Conversation Corner
Tuesday August 25, 2026 1:30pm - 1:50pm CDT
Room 380

Tuesday August 25, 2026 1:30pm - 1:50pm CDT
Room 380 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614

1:30pm CDT

The 40% Problem: AI Strategy for Tickets That Won't Deflect
Tuesday August 25, 2026 1:30pm - 1:50pm CDT
Room 312

Speakers
avatar for Niraj Ranjan Rout

Niraj Ranjan Rout

Founder, Hiver

Tuesday August 25, 2026 1:30pm - 1:50pm CDT
Room 312 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614
  Room 312

1:30pm CDT

Unlock Advocacy by Blending AI with EI
Tuesday August 25, 2026 1:30pm - 1:50pm CDT
Room 313

Speakers
avatar for Jamie Shibley

Jamie Shibley

CEO | Engagement Strategist, The Expressory

Tuesday August 25, 2026 1:30pm - 1:50pm CDT
Room 313 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614
  Room 313

1:30pm CDT

Never Lose a Coaching Thread
Tuesday August 25, 2026 1:30pm - 1:50pm CDT
Room 315

Speakers
avatar for Reagan Helms

Reagan Helms

VP of Customer Experience, Planning Center

Tuesday August 25, 2026 1:30pm - 1:50pm CDT
Room 315 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614
  Room 315

1:30pm CDT

Future Proofing Our Careers in the Age of AI
Tuesday August 25, 2026 1:30pm - 1:50pm CDT
Room 316

Speakers
avatar for Marlene Summers

Marlene Summers

Senior Vice President of Global Support, ECI Software Solutions

Tuesday August 25, 2026 1:30pm - 1:50pm CDT
Room 316 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614
  Room 316

2:00pm CDT

Conversation Corner
Tuesday August 25, 2026 2:00pm - 2:20pm CDT
Room 380

Tuesday August 25, 2026 2:00pm - 2:20pm CDT
Room 380 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614

2:00pm CDT

SaaS Support from Swarm to Self-serve
Tuesday August 25, 2026 2:00pm - 2:20pm CDT
Room 312

Speakers
avatar for Oliver Williams

Oliver Williams

Support Hero, SmugMug
I have been with Awesome for 16 years on the SmugMug Support team. I am a parent to two great kids - Charles (6) and Evelyn (2). I enjoy spending time with my kids, fishing, golfing, hiking, and working on house projects.
Tuesday August 25, 2026 2:00pm - 2:20pm CDT
Room 312 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614
  Room 312

2:00pm CDT

How to Unlock Shadow Knowledge and Create a Culture of Knowledge Sharing
Tuesday August 25, 2026 2:00pm - 2:20pm CDT
Room 313

Speakers
avatar for Martin Hobratschk

Martin Hobratschk

Founder, Cognita Knowledge Management LLC

Tuesday August 25, 2026 2:00pm - 2:20pm CDT
Room 313 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614
  Room 313

2:00pm CDT

The Rise of the Support Engineer
Tuesday August 25, 2026 2:00pm - 2:20pm CDT
Room 315

Speakers
avatar for Daniel Kimber

Daniel Kimber

CEO & Co-Founder, Brainfish

Tuesday August 25, 2026 2:00pm - 2:20pm CDT
Room 315 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614
  Room 315

2:00pm CDT

Building the Human Systems Behind AI Support
Tuesday August 25, 2026 2:00pm - 2:20pm CDT
Room 316

Speakers
avatar for Victoria Crow Dog

Victoria Crow Dog

Senior Engineering Manager, Clever

Tuesday August 25, 2026 2:00pm - 2:20pm CDT
Room 316 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614
  Room 316

2:30pm CDT

NETWORKING TIME
Tuesday August 25, 2026 2:30pm - 3:00pm CDT
TBA

Tuesday August 25, 2026 2:30pm - 3:00pm CDT
TBA DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614

3:00pm CDT

Conversation Corner
Tuesday August 25, 2026 3:00pm - 3:20pm CDT
Room 380

Tuesday August 25, 2026 3:00pm - 3:20pm CDT
Room 380 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614

3:00pm CDT

Build vs. Buy: The AI Decision Every CX Leader Needs
Tuesday August 25, 2026 3:00pm - 3:20pm CDT
Room 312

Speakers
avatar for Sam Chandler

Sam Chandler

Director of Customer Success, Commercial, Kustomer

Tuesday August 25, 2026 3:00pm - 3:20pm CDT
Room 312 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614
  Room 312

3:00pm CDT

Building a Work Waze - How Clear Processes Protect Teams from Burnout
Tuesday August 25, 2026 3:00pm - 3:20pm CDT
Room 313

Speakers
avatar for Carol Lea

Carol Lea

Customer Service Representative, Flickr

Tuesday August 25, 2026 3:00pm - 3:20pm CDT
Room 313 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614
  Room 313

3:00pm CDT

When Support Gets Weird
Tuesday August 25, 2026 3:00pm - 3:20pm CDT
Room 315

Speakers
avatar for Jil McKinney

Jil McKinney

Director Customer Support, Descript

Tuesday August 25, 2026 3:00pm - 3:20pm CDT
Room 315 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614
  Room 315

3:00pm CDT

Stop Letting Your Helpdesk Design Your Support Team
Tuesday August 25, 2026 3:00pm - 3:20pm CDT
Room 316

Speakers
avatar for James Amey

James Amey

Founding Solutions Engineer, Plain

Tuesday August 25, 2026 3:00pm - 3:20pm CDT
Room 316 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614
  Room 316

3:30pm CDT

Conversation Corner
Tuesday August 25, 2026 3:30pm - 3:50pm CDT
Room 380

Tuesday August 25, 2026 3:30pm - 3:50pm CDT
Room 380 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614

3:30pm CDT

Using AI to Clean Up Your Messy Knowledge Base
Tuesday August 25, 2026 3:30pm - 3:50pm CDT
Room 312

Speakers
avatar for Cora Van Leeuwen

Cora Van Leeuwen

Technical Support Specialist, Attio

Tuesday August 25, 2026 3:30pm - 3:50pm CDT
Room 312 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614
  Room 312

3:30pm CDT

Moving from Transact to Transform
Tuesday August 25, 2026 3:30pm - 3:50pm CDT
Room 313
Feedback Survey

Speakers
avatar for Joreen Audrey Baquilod

Joreen Audrey Baquilod

Senior Manager of Customer Support, CARET

avatar for Aaron Dionne

Aaron Dionne

Associate Manager, Technical Support, CARET

avatar for Dan Rohda

Dan Rohda

Senior Director, Customer Support, CARET Legal
Support teams aren’t just a safety net. They are the climbers out front. They keep the promise of your brand, make it easy for customers to stay, deliver clear benefits that drive value realization, and affirm the vision that fuels your ascent. Talk to me about how to align teams... Read More →
Tuesday August 25, 2026 3:30pm - 3:50pm CDT
Room 313 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614
  Room 313

3:30pm CDT

From Entry Level to Room 315: An Unexpected Journey
Tuesday August 25, 2026 3:30pm - 3:50pm CDT
Room 315

Speakers
avatar for Daver Jennings

Daver Jennings

Technical Support Senior Manager, OverDrive, Inc.

Tuesday August 25, 2026 3:30pm - 3:50pm CDT
Room 315 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614
  Room 315

3:30pm CDT

You Are a Product Manager Now
Tuesday August 25, 2026 3:30pm - 3:50pm CDT
Room 316

Speakers
avatar for Joshua Boock

Joshua Boock

Director of Customer Support, Sauce, Inc.

Tuesday August 25, 2026 3:30pm - 3:50pm CDT
Room 316 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614
  Room 316

4:00pm CDT

AI Needs Instructions. You're It.
Tuesday August 25, 2026 4:00pm - 4:20pm CDT
Room 312

Speakers
avatar for Susannah Barnes

Susannah Barnes

Sr. Manager, Digital Customer Experience, Alation

Tuesday August 25, 2026 4:00pm - 4:20pm CDT
Room 312 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614
  Room 312

4:00pm CDT

Unlocking the Power of Support Reports
Tuesday August 25, 2026 4:00pm - 4:20pm CDT
Room 313

Speakers
avatar for Andrew “Coach” Rios

Andrew “Coach” Rios

Founder, Cityside Fiber / RIOS MGMT
Andrew is a technologist, runner, and passionate CX leader with 25 years of experience. He has played every position on a customer experience team and built world-class global support teams at startups and Fortune 100 companies such as Megapath, Fitbit, Cisco, and Turntide Technologies... Read More →
Tuesday August 25, 2026 4:00pm - 4:20pm CDT
Room 313 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614
  Room 313

4:00pm CDT

From Support Engineer to Leader
Tuesday August 25, 2026 4:00pm - 4:20pm CDT
Room 315

Speakers
avatar for Matt Dunn

Matt Dunn

IFS Loops

Tuesday August 25, 2026 4:00pm - 4:20pm CDT
Room 315 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614
  Room 315

4:00pm CDT

Turn Support Reps into Code Contributors
Tuesday August 25, 2026 4:00pm - 4:20pm CDT
Room 316

Speakers
avatar for Melissa Silberstang

Melissa Silberstang

Happiness Engineer, Automattic

Tuesday August 25, 2026 4:00pm - 4:20pm CDT
Room 316 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614
  Room 316
 
Wednesday, August 26
 

9:00am CDT

Conversation Corner
Wednesday August 26, 2026 9:00am - 9:20am CDT
Room 380

Wednesday August 26, 2026 9:00am - 9:20am CDT
Room 380 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614

9:00am CDT

AI Evolves. Humans Lead.
Wednesday August 26, 2026 9:00am - 9:20am CDT
Room 312

Speakers
avatar for Melissa Torres

Melissa Torres

Head of Global Support Operations, Handshake

Wednesday August 26, 2026 9:00am - 9:20am CDT
Room 312 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614
  Room 312

9:00am CDT

The Account-Aware Support Playbook
Wednesday August 26, 2026 9:00am - 9:20am CDT
Room 313

Speakers
avatar for Lucas Via

Lucas Via

Senior Vice President of Customer Success, Hiver

Wednesday August 26, 2026 9:00am - 9:20am CDT
Room 313 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614
  Room 313

9:00am CDT

The Cost of Urgency in Customer Support
Wednesday August 26, 2026 9:00am - 9:20am CDT
Room 315

Speakers
avatar for Priscilla Brooke

Priscilla Brooke

Head of Podcaster Success, Buzzsprout

Wednesday August 26, 2026 9:00am - 9:20am CDT
Room 315 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614
  Room 315

9:30am CDT

Conversation Corner
Wednesday August 26, 2026 9:30am - 9:50am CDT
Room 380

Wednesday August 26, 2026 9:30am - 9:50am CDT
Room 380 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614

9:30am CDT

AI Chatbots Are Useless Without Docs
Wednesday August 26, 2026 9:30am - 9:50am CDT
Room 312

Speakers
avatar for Paulo Sérgio Teixeira Pinto

Paulo Sérgio Teixeira Pinto

Happiness Engineer, Automattic

Wednesday August 26, 2026 9:30am - 9:50am CDT
Room 312 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614
  Room 312

9:30am CDT

Maybe you can work four days too
Wednesday August 26, 2026 9:30am - 9:50am CDT
Room 313

Speakers
avatar for Abby Armada

Abby Armada

Senior Customer Support Manager, Flickr / Awesome
With over 10 years in support and 7 as a support manager, I'm passionate about nurturing teams and delivering awesome experiences. I life my life a quarter mile at a time.
Wednesday August 26, 2026 9:30am - 9:50am CDT
Room 313 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614
  Room 313

9:30am CDT

Creating a Healthy Vibe-Coding Culture
Wednesday August 26, 2026 9:30am - 9:50am CDT
Room 316

Speakers
avatar for Zach Ihle

Zach Ihle

CX Operations Manager, Planning Center

Wednesday August 26, 2026 9:30am - 9:50am CDT
Room 316 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614
  Room 316

10:00am CDT

Conversation Corner
Wednesday August 26, 2026 10:00am - 10:20am CDT
Room 380

Wednesday August 26, 2026 10:00am - 10:20am CDT
Room 380 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614

10:00am CDT

The Support Agent That Learns
Wednesday August 26, 2026 10:00am - 10:20am CDT
Room 312

Speakers
avatar for Zach Michel

Zach Michel

VP, Customer Onboarding & Support, Atlan

Wednesday August 26, 2026 10:00am - 10:20am CDT
Room 312 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614
  Room 312

10:00am CDT

Designing Learner-Centered Documentation
Wednesday August 26, 2026 10:00am - 10:20am CDT
Room 313

Speakers
avatar for Rose Pajaroja-Villanueva

Rose Pajaroja-Villanueva

Happiness Engineer, Automattic
Wednesday August 26, 2026 10:00am - 10:20am CDT
Room 313 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614
  Room 313

10:00am CDT

The Playbook Has Changed
Wednesday August 26, 2026 10:00am - 10:20am CDT
Room 316

Speakers
avatar for Tamara Wall

Tamara Wall

Head of Support, Common Room

Wednesday August 26, 2026 10:00am - 10:20am CDT
Room 316 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614
  Room 316

10:30am CDT

NETWORKING TIME
Wednesday August 26, 2026 10:30am - 10:50am CDT
TBA

Wednesday August 26, 2026 10:30am - 10:50am CDT
TBA DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614

12:00pm CDT

Closing Panel
Wednesday August 26, 2026 12:00pm - 1:00pm CDT
TBA

Wednesday August 26, 2026 12:00pm - 1:00pm CDT
TBA DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614
 

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