Support Driven Expo 2026

Support Driven Expo 2026

Welcome to the event schedule for SD Expo 2026! You’ll see all the talks and workshops available, and you can pick and choose across all tracks to create your own schedule for the event. Please reach out in #event-sd-expo in Slack if you have any questions!

Tip: Talks run 20 minutes and happen every half hour!

9:00am CDT

Opening Keynote Room 312

9:30am CDT

Conversation Corner Room 380 How Great AI Agents Are Created Room 312Vincent Chan Support Owns the Release Room 313Josh Carpenter Break Your Team's Burnout Loop Room 315Anna Brozek Your Career Is a Bucket of Lego Blocks Room 316Lala Mamedov

10:00am CDT

Conversation Corner Room 380 12+ Ways to Use AI for Support Ops Room 312Francoise Tourniaire The Right Reviewer Changes Everything Room 313Valeriia Golubieva Upskill Your Team for the Future Room 315Andrew Randazzo Visibility Is Your Career Superpower Room 316Shaneika Booker

10:30am CDT

NETWORKING TIME Room 314

11:00am CDT

Conversation Corner Room 380 From Single Chats to Scalable Agents Room 312Greg Johnson • Alexandra Barker The Support Playbook That Keeps Up With Product Room 313Brett Rush Building the Culture Where Your Team Stays and Thrives Room 315Chrissy Sebald One Knowledge Base, Three Masters Room 316Riz Sherif

11:30am CDT

Conversation Corner Room 380 Trusted AI in CX: What Transformation Actually Requires Room 312Caroline Dangson Why Dashboards Don't Change Behavior and What Leaders Should Do Instead Room 313Stephanie A Jones Leading Through What You Cannot Fix Room 315Michelle McGowan Imagine Without Limits: The Scientific Method of Growth Room 316Sarala Conlan

12:00pm CDT

Lunch Break TBA

1:30pm CDT

Conversation Corner Room 380 The 40% Problem: AI Strategy for Tickets That Won't Deflect Room 312Niraj Ranjan Rout Unlock Advocacy by Blending AI with EI Room 313Jamie Shibley Never Lose a Coaching Thread Room 315Reagan Helms Future Proofing Our Careers in the Age of AI Room 316Marlene Summers

2:00pm CDT

Conversation Corner Room 380 SaaS Support from Swarm to Self-serve Room 312Oliver Williams How to Unlock Shadow Knowledge and Create a Culture of Knowledge Sharing Room 313Martin Hobratschk The Rise of the Support Engineer Room 315Daniel Kimber Building the Human Systems Behind AI Support Room 316Victoria Crow Dog

2:30pm CDT

NETWORKING TIME TBA

3:00pm CDT

Conversation Corner Room 380 Build vs. Buy: The AI Decision Every CX Leader Needs Room 312Sam Chandler Building a Work Waze - How Clear Processes Protect Teams from Burnout Room 313Carol Lea When Support Gets Weird Room 315Jil McKinney Stop Letting Your Helpdesk Design Your Support Team Room 316James Amey

3:30pm CDT

Conversation Corner Room 380 Using AI to Clean Up Your Messy Knowledge Base Room 312Cora Van Leeuwen Moving from Transact to Transform Room 313Joreen Audrey Baquilod • Aaron Dionne • Dan Rohda From Entry Level to Room 315: An Unexpected Journey Room 315Daver Jennings You Are a Product Manager Now Room 316Joshua Boock

4:00pm CDT

AI Needs Instructions. You're It. Room 312Susannah Barnes Unlocking the Power of Support Reports Room 313Andrew “Coach” Rios From Support Engineer to Leader Room 315Matt Dunn Turn Support Reps into Code Contributors Room 316Melissa Silberstang

9:00am CDT

Conversation Corner Room 380 AI Evolves. Humans Lead. Room 312Melissa Torres The Account-Aware Support Playbook Room 313Lucas Via The Cost of Urgency in Customer Support Room 315Priscilla Brooke

9:30am CDT

Conversation Corner Room 380 AI Chatbots Are Useless Without Docs Room 312Paulo Sérgio Teixeira Pinto Maybe you can work four days too Room 313Abby Armada Creating a Healthy Vibe-Coding Culture Room 316Zach Ihle

10:00am CDT

Conversation Corner Room 380 The Support Agent That Learns Room 312Zach Michel Designing Learner-Centered Documentation Room 313Rose Pajaroja-Villanueva The Playbook Has Changed Room 316Tamara Wall

10:30am CDT

NETWORKING TIME TBA

12:00pm CDT

Closing Panel TBA