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Welcome to the event schedule for SD Expo 2026! You’ll see all the talks and workshops available, and you can pick and choose across all tracks to create your own schedule for the event. Please reach out in #event-sd-expo in Slack if you have any questions!

Tip: Talks run 20 minutes and happen every half hour!
avatar for Abby Armada

Abby Armada

Flickr / Awesome
Senior Customer Support Manager
avatar for Batch Batchelder

Batch Batchelder

Hartigen Solutions
VP CX
avatar for Ginny Carpenter

Ginny Carpenter

Axuall
Support Operations Specialist
avatar for Josh Carpenter

Josh Carpenter

Arkestro
Senior Director, Customer Support
avatar for Sandra Chacon

Sandra Chacon

Rocket Money
Sr. Manager BPO Operations
avatar for Sam Chandler

Sam Chandler

Kustomer
Director of Customer Success, Commercial
avatar for Kim Chapman

Kim Chapman

Gulf Shores and Orange Beach Tourism
Director of Visitor and Partner Services
avatar for Allison Cloyd

Allison Cloyd

Contentful
Manager, Customer Support NA/APAC
avatar for Christina Dale

Christina Dale

SmugMug
Support and Finance Specialist
avatar for Melissa Evans

Melissa Evans

Assembled
Marketing
avatar for Nadira Garufi

Nadira Garufi

Horatio
Director Of Customer Service and Operations
avatar for Sebastian Hosche

Sebastian Hosche

SmugMug
Support Hero
avatar for Alisha (Ali) Joseph

Alisha (Ali) Joseph

Savvy Service Pro
Founder
avatar for Francis Labi

Francis Labi

Language IO
Tier 2 Support Engineer
avatar for Carol Lea

Carol Lea

Flickr
Customer Service Representative
avatar for Cora Van Leeuwen

Cora Van Leeuwen

Attio
Technical Support Specialist
avatar for Lala Mamedov

Lala Mamedov

The Support STrategy
Founder
avatar for Johami Persoff

Johami Persoff

Flickr
Support Hero
avatar for Ana Pogačar

Ana Pogačar

SmugMug Support Team Lead
avatar for Jennifer Praniewicz

Jennifer Praniewicz

SmugMug
Customer Insights Analyst
avatar for Andrew “Coach” Rios

Andrew “Coach” Rios

Cityside Fiber / RIOS MGMT
Founder
avatar for Dan Rohda

Dan Rohda

CARET
Senior Director, Customer Support
avatar for Niraj Ranjan Rout

Niraj Ranjan Rout

Hiver
Founder
avatar for Brett Rush

Brett Rush

Rush to Resolution
Founder
avatar for Chrissy Sebald

Chrissy Sebald

Boldr
Director, CX Practice & Support Operations
avatar for Riz Sherif

Riz Sherif

Credit Repair Cloud
Director of Customer Experience
avatar for Cindy Terapak

Cindy Terapak

CertainlyCX
Co-Founder, Chief People Officer
avatar for Melanie Viera

Melanie Viera

Awesome
Support Hero 2
avatar for Heather Walker

Heather Walker

SmugMug
Senior Support Hero
avatar for Donna Yates

Donna Yates

Lindywell
Quality Assurance + Customer Satisfaction Senior Team Lead
avatar for Kevin Zyskowski

Kevin Zyskowski

CertainlyCx
Chief Executive Officer
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