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Welcome to the event schedule for SD Expo 2026! You’ll see all the talks and workshops available, and you can pick and choose across all tracks to create your own schedule for the event. Please reach out in #event-sd-expo in Slack if you have any questions!

Tip: Talks run 20 minutes and happen every half hour!
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Wednesday, August 26
 

9:00am CDT

Conversation Corner
Wednesday August 26, 2026 9:00am - 9:20am CDT

Wednesday August 26, 2026 9:00am - 9:20am CDT
Room 380 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614

9:00am CDT

AI Evolves. Humans Lead.
Wednesday August 26, 2026 9:00am - 9:20am CDT

Speakers
avatar for Melissa Torres

Melissa Torres

Head of Global Support Operations, Handshake

Wednesday August 26, 2026 9:00am - 9:20am CDT
Room 312 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614

9:00am CDT

The Account-Aware Support Playbook
Wednesday August 26, 2026 9:00am - 9:20am CDT

Speakers
avatar for Lucas Via

Lucas Via

Senior Vice President of Customer Success, Hiver

Wednesday August 26, 2026 9:00am - 9:20am CDT
Room 313 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614

9:00am CDT

The Cost of Urgency in Customer Support
Wednesday August 26, 2026 9:00am - 9:20am CDT

Speakers
avatar for Priscilla Brooke

Priscilla Brooke

Head of Podcaster Success, Buzzsprout

Wednesday August 26, 2026 9:00am - 9:20am CDT
Room 315 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614

9:30am CDT

Conversation Corner
Wednesday August 26, 2026 9:30am - 9:50am CDT

Wednesday August 26, 2026 9:30am - 9:50am CDT
Room 380 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614

9:30am CDT

AI Chatbots Are Useless Without Docs
Wednesday August 26, 2026 9:30am - 9:50am CDT

Speakers
avatar for Paulo Sérgio Teixeira Pinto

Paulo Sérgio Teixeira Pinto

Happiness Engineer, Automattic

Wednesday August 26, 2026 9:30am - 9:50am CDT
Room 312 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614

9:30am CDT

Maybe you can work four days too
Wednesday August 26, 2026 9:30am - 9:50am CDT

Speakers
avatar for Abby Armada

Abby Armada

Senior Customer Support Manager, Flickr / Awesome
With over 10 years in support and 7 as a support manager, I'm passionate about nurturing teams and delivering awesome experiences. I life my life a quarter mile at a time.
Wednesday August 26, 2026 9:30am - 9:50am CDT
Room 313 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614

9:30am CDT

Creating a Healthy Vibe-Coding Culture
Wednesday August 26, 2026 9:30am - 9:50am CDT

Speakers
avatar for Zach Ihle

Zach Ihle

CX Operations Manager, Planning Center

Wednesday August 26, 2026 9:30am - 9:50am CDT
Room 316 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614

10:00am CDT

Conversation Corner
Wednesday August 26, 2026 10:00am - 10:20am CDT

Wednesday August 26, 2026 10:00am - 10:20am CDT
Room 380 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614

10:00am CDT

The Support Agent That Learns
Wednesday August 26, 2026 10:00am - 10:20am CDT

Speakers
avatar for Zach Michel

Zach Michel

VP, Customer Onboarding & Support, Atlan

Wednesday August 26, 2026 10:00am - 10:20am CDT
Room 312 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614

10:00am CDT

Designing Learner-Centered Documentation
Wednesday August 26, 2026 10:00am - 10:20am CDT

Speakers
avatar for Rose Pajaroja-Villanueva

Rose Pajaroja-Villanueva

Happiness Engineer, Automattic
Wednesday August 26, 2026 10:00am - 10:20am CDT
Room 313 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614

10:00am CDT

The Playbook Has Changed
Wednesday August 26, 2026 10:00am - 10:20am CDT

Speakers
avatar for Tamara Wall

Tamara Wall

Head of Support, Common Room

Wednesday August 26, 2026 10:00am - 10:20am CDT
Room 316 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614

10:30am CDT

NETWORKING TIME
Wednesday August 26, 2026 10:30am - 10:50am CDT

Wednesday August 26, 2026 10:30am - 10:50am CDT
TBA DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614

12:00pm CDT

Closing Panel
Wednesday August 26, 2026 12:00pm - 1:00pm CDT

Wednesday August 26, 2026 12:00pm - 1:00pm CDT
TBA DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614
 
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