Welcome to the event schedule for SD Expo 2026! You’ll see all the talks and workshops available, and you can pick and choose across all tracks to create your own schedule for the event. Please reach out in #event-sd-expo in Slack if you have any questions!
Tip: Talks run 20 minutes and happen every half hour!
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As AI takes on more of the predictable work in support, the real question is what's left for the people doing it. Drawing on data from roughly 400 innovative support teams and a million support professionals. Ryan challenges the assumption that automation maps directly to job loss, and lays out a framework for what the role now requires: owning outcomes, teaching the system, and orchestrating work across people and AI.
