About me
Support teams aren’t just a safety net. They are the climbers out front. They keep the promise of your brand, make it easy for customers to stay, deliver clear benefits that drive value realization, and affirm the vision that fuels your ascent. Talk to me about how to align teams, lead with purpose, and create experiences customers remember for the right reasons.Join me for Moving from Transact to Transform on Tuesday at 3:30pm in Room 313.Every growing support organization reaches a point where resolving tickets is no longer enough. Strategic customers expect ownership, partnership, and confidence that someone is invested in their success. Join the CARET Technical Support leadership team as we share our ongoing journey from transactional support to transformational customer relationships. We'll discuss what drove this change, how we aligned leadership, frontline operations, coaching, people, processes, and technology around our strategic customers, what worked, what didn't, and what we're still learning. This isn't a polished success story or a product demonstration. It's an honest conversation about organizational change, building trust, and creating a support experience customers remember long after the ticket is closed. Through a combination of storytelling and facilitated discussion, attendees will exchange ideas with peers and leave with practical approaches they can adapt within their own organizations
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