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Welcome to the event schedule for SD Expo 2026! You’ll see all the talks and workshops available, and you can pick and choose across all tracks to create your own schedule for the event. Please reach out in #event-sd-expo in Slack if you have any questions!

Tip: Talks run 20 minutes and happen every half hour!
Type: Room 315 clear filter
Tuesday, August 25
 

9:30am CDT

Break Your Team's Burnout Loop
Tuesday August 25, 2026 9:30am - 9:50am CDT

Speakers
avatar for Anna Brozek

Anna Brozek

Owner, Soma Naperville

Tuesday August 25, 2026 9:30am - 9:50am CDT
Room 315 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614

10:00am CDT

Upskill Your Team for the Future
Tuesday August 25, 2026 10:00am - 10:20am CDT

Speakers
avatar for Andrew Randazzo

Andrew Randazzo

Manager, Customer Support, Fin (formerly Intercom)

Tuesday August 25, 2026 10:00am - 10:20am CDT
Room 315 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614

11:00am CDT

Building the Culture Where Your Team Stays and Thrives
Tuesday August 25, 2026 11:00am - 11:20am CDT

Speakers
avatar for Chrissy Sebald

Chrissy Sebald

Director, CX Practice & Support Operations, Boldr

Tuesday August 25, 2026 11:00am - 11:20am CDT
Room 315 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614

11:30am CDT

Leading Through What You Cannot Fix
Tuesday August 25, 2026 11:30am - 11:50am CDT

Speakers
avatar for Michelle McGowan

Michelle McGowan

Director of Operations, Rocket Money

Tuesday August 25, 2026 11:30am - 11:50am CDT
Room 315 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614

1:30pm CDT

Never Lose a Coaching Thread
Tuesday August 25, 2026 1:30pm - 1:50pm CDT

Speakers
avatar for Reagan Helms

Reagan Helms

VP of Customer Experience, Planning Center

Tuesday August 25, 2026 1:30pm - 1:50pm CDT
Room 315 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614

2:00pm CDT

The Rise of the Support Engineer
Tuesday August 25, 2026 2:00pm - 2:20pm CDT

Speakers
avatar for Daniel Kimber

Daniel Kimber

CEO & Co-Founder, Brainfish

Tuesday August 25, 2026 2:00pm - 2:20pm CDT
Room 315 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614

3:00pm CDT

When Support Gets Weird
Tuesday August 25, 2026 3:00pm - 3:20pm CDT

Speakers
avatar for Jil McKinney

Jil McKinney

Director Customer Support, Descript

Tuesday August 25, 2026 3:00pm - 3:20pm CDT
Room 315 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614

3:30pm CDT

From Entry Level to Room 315: An Unexpected Journey
Tuesday August 25, 2026 3:30pm - 3:50pm CDT

Speakers
avatar for Daver Jennings

Daver Jennings

Technical Support Senior Manager, OverDrive, Inc.

Tuesday August 25, 2026 3:30pm - 3:50pm CDT
Room 315 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614

4:00pm CDT

From Support Engineer to Leader
Tuesday August 25, 2026 4:00pm - 4:20pm CDT

Speakers
avatar for Matt Dunn

Matt Dunn

IFS Loops

Tuesday August 25, 2026 4:00pm - 4:20pm CDT
Room 315 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614
 
Wednesday, August 26
 

9:00am CDT

The Cost of Urgency in Customer Support
Wednesday August 26, 2026 9:00am - 9:20am CDT

Speakers
avatar for Priscilla Brooke

Priscilla Brooke

Head of Podcaster Success, Buzzsprout

Wednesday August 26, 2026 9:00am - 9:20am CDT
Room 315 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614
 
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