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Welcome to the event schedule for SD Expo 2026! You’ll see all the talks and workshops available, and you can pick and choose across all tracks to create your own schedule for the event. Please reach out in #event-sd-expo in Slack if you have any questions!

Tip: Talks run 20 minutes and happen every half hour!
Type: Room 312 clear filter
Tuesday, August 25
 

9:30am CDT

How Great AI Agents Are Created
Tuesday August 25, 2026 9:30am - 9:50am CDT
Room 312

Speakers
avatar for Vincent Chan

Vincent Chan

Founder, Northoak

Tuesday August 25, 2026 9:30am - 9:50am CDT
Room 312 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614
  Room 312

10:00am CDT

12+ Ways to Use AI for Support Ops
Tuesday August 25, 2026 10:00am - 10:20am CDT
Room 312

Speakers
avatar for Francoise Tourniaire

Francoise Tourniaire

Owner and Principal, FT Works
Author
Designer of pragmatic support processes
Support agent whisperer
Tuesday August 25, 2026 10:00am - 10:20am CDT
Room 312 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614
  Room 312

11:00am CDT

From Single Chats to Scalable Agents
Tuesday August 25, 2026 11:00am - 11:20am CDT
Room 312

Speakers
avatar for Greg Johnson

Greg Johnson

Head of NA Customer Success Team, LuxCreo Inc.

avatar for Alexandra Barker

Alexandra Barker

Customer Success Supervisor, LuxCreo

Tuesday August 25, 2026 11:00am - 11:20am CDT
Room 312 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614
  Room 312

11:30am CDT

Trusted AI in CX: What Transformation Actually Requires
Tuesday August 25, 2026 11:30am - 11:50am CDT
Room 312

Speakers
avatar for Caroline Dangson

Caroline Dangson

Product Marketing Manager, Kustomer

Tuesday August 25, 2026 11:30am - 11:50am CDT
Room 312 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614
  Room 312

1:30pm CDT

The 40% Problem: AI Strategy for Tickets That Won't Deflect
Tuesday August 25, 2026 1:30pm - 1:50pm CDT
Room 312

Speakers
avatar for Niraj Ranjan Rout

Niraj Ranjan Rout

Founder, Hiver

Tuesday August 25, 2026 1:30pm - 1:50pm CDT
Room 312 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614
  Room 312

2:00pm CDT

SaaS Support from Swarm to Self-serve
Tuesday August 25, 2026 2:00pm - 2:20pm CDT
Room 312

Speakers
avatar for Oliver Williams

Oliver Williams

Support Hero, SmugMug
I have been with Awesome for 16 years on the SmugMug Support team. I am a parent to two great kids - Charles (6) and Evelyn (2). I enjoy spending time with my kids, fishing, golfing, hiking, and working on house projects.
Tuesday August 25, 2026 2:00pm - 2:20pm CDT
Room 312 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614
  Room 312

3:00pm CDT

Build vs. Buy: The AI Decision Every CX Leader Needs
Tuesday August 25, 2026 3:00pm - 3:20pm CDT
Room 312

Speakers
avatar for Sam Chandler

Sam Chandler

Director of Customer Success, Commercial, Kustomer

Tuesday August 25, 2026 3:00pm - 3:20pm CDT
Room 312 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614
  Room 312

3:30pm CDT

Using AI to Clean Up Your Messy Knowledge Base
Tuesday August 25, 2026 3:30pm - 3:50pm CDT
Room 312

Speakers
avatar for Cora Van Leeuwen

Cora Van Leeuwen

Technical Support Specialist, Attio

Tuesday August 25, 2026 3:30pm - 3:50pm CDT
Room 312 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614
  Room 312

4:00pm CDT

AI Needs Instructions. You're It.
Tuesday August 25, 2026 4:00pm - 4:20pm CDT
Room 312

Speakers
avatar for Susannah Barnes

Susannah Barnes

Sr. Manager, Digital Customer Experience, Alation

Tuesday August 25, 2026 4:00pm - 4:20pm CDT
Room 312 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614
  Room 312
 
Wednesday, August 26
 

9:00am CDT

AI Evolves. Humans Lead.
Wednesday August 26, 2026 9:00am - 9:20am CDT
Room 312

Speakers
avatar for Melissa Torres

Melissa Torres

Head of Global Support Operations, Handshake

Wednesday August 26, 2026 9:00am - 9:20am CDT
Room 312 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614
  Room 312

9:30am CDT

AI Chatbots Are Useless Without Docs
Wednesday August 26, 2026 9:30am - 9:50am CDT
Room 312

Speakers
avatar for Paulo Sérgio Teixeira Pinto

Paulo Sérgio Teixeira Pinto

Happiness Engineer, Automattic

Wednesday August 26, 2026 9:30am - 9:50am CDT
Room 312 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614
  Room 312

10:00am CDT

The Support Agent That Learns
Wednesday August 26, 2026 10:00am - 10:20am CDT
Room 312

Speakers
avatar for Zach Michel

Zach Michel

VP, Customer Onboarding & Support, Atlan

Wednesday August 26, 2026 10:00am - 10:20am CDT
Room 312 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614
  Room 312
 

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