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Welcome to the event schedule for SD Expo 2026! You’ll see all the talks and workshops available, and you can pick and choose across all tracks to create your own schedule for the event. Please reach out in #event-sd-expo in Slack if you have any questions!

Tip: Talks run 20 minutes and happen every half hour!
Subject: Knowledge Management clear filter
Tuesday, August 25
 

11:00am CDT

The Support Playbook That Keeps Up With Product
Tuesday August 25, 2026 11:00am - 11:20am CDT
Room 313

Speakers
avatar for Brett Rush

Brett Rush

Founder, Rush to Resolution
20 years of experience leading and building SaaS Customer Support. My team spanned 4 timezones, handled 3M users, and maintained 98% CSAT before Adobe acquired the company. I love biking, kayaking, swimming, traveling, and all-things-sourdough with my wife and 6yr old daughter.
Tuesday August 25, 2026 11:00am - 11:20am CDT
Room 313 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614
  Room 313

11:00am CDT

One Knowledge Base, Three Masters
Tuesday August 25, 2026 11:00am - 11:20am CDT
Room 316

Speakers
avatar for Riz Sherif

Riz Sherif

Director of Customer Experience, Credit Repair Cloud

Tuesday August 25, 2026 11:00am - 11:20am CDT
Room 316 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614
  Room 316

2:00pm CDT

How to Unlock Shadow Knowledge and Create a Culture of Knowledge Sharing
Tuesday August 25, 2026 2:00pm - 2:20pm CDT
Room 313

Speakers
avatar for Martin Hobratschk

Martin Hobratschk

Founder, Cognita Knowledge Management LLC

Tuesday August 25, 2026 2:00pm - 2:20pm CDT
Room 313 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614
  Room 313

3:30pm CDT

Using AI to Clean Up Your Messy Knowledge Base
Tuesday August 25, 2026 3:30pm - 3:50pm CDT
Room 312

Speakers
avatar for Cora Van Leeuwen

Cora Van Leeuwen

Technical Support Specialist, Attio

Tuesday August 25, 2026 3:30pm - 3:50pm CDT
Room 312 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614
  Room 312

4:00pm CDT

AI Needs Instructions. You're It.
Tuesday August 25, 2026 4:00pm - 4:20pm CDT
Room 312

Speakers
avatar for Susannah Barnes

Susannah Barnes

Sr. Manager, Digital Customer Experience, Alation

Tuesday August 25, 2026 4:00pm - 4:20pm CDT
Room 312 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614
  Room 312
 
Wednesday, August 26
 

9:30am CDT

AI Chatbots Are Useless Without Docs
Wednesday August 26, 2026 9:30am - 9:50am CDT
Room 312

Speakers
avatar for Paulo Sérgio Teixeira Pinto

Paulo Sérgio Teixeira Pinto

Happiness Engineer, Automattic

Wednesday August 26, 2026 9:30am - 9:50am CDT
Room 312 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614
  Room 312

10:00am CDT

Designing Learner-Centered Documentation
Wednesday August 26, 2026 10:00am - 10:20am CDT
Room 313

Speakers
avatar for Rose Pajaroja-Villanueva

Rose Pajaroja-Villanueva

Happiness Engineer, Automattic
Wednesday August 26, 2026 10:00am - 10:20am CDT
Room 313 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614
  Room 313
 

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