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Welcome to the event schedule for SD Expo 2026! You’ll see all the talks and workshops available, and you can pick and choose across all tracks to create your own schedule for the event. Please reach out in #event-sd-expo in Slack if you have any questions!

Tip: Talks run 20 minutes and happen every half hour!
Subject: Career Development clear filter
Tuesday, August 25
 

9:30am CDT

Your Career Is a Bucket of Lego Blocks
Tuesday August 25, 2026 9:30am - 9:50am CDT

Speakers
avatar for Lala Mamedov

Lala Mamedov

Founder, The Support STrategy

Tuesday August 25, 2026 9:30am - 9:50am CDT
Room 316 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614

10:00am CDT

Visibility Is Your Career Superpower
Tuesday August 25, 2026 10:00am - 10:20am CDT

Speakers
avatar for Shaneika Booker

Shaneika Booker

Manager, Customer Success & Support, Honeycomb Insurance

Tuesday August 25, 2026 10:00am - 10:20am CDT
Room 316 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614

11:30am CDT

Imagine Without Limits: The Scientific Method of Growth
Tuesday August 25, 2026 11:30am - 11:50am CDT

Speakers
avatar for Sarala Conlan

Sarala Conlan

Senior Customer Support Manager, Kojo

Tuesday August 25, 2026 11:30am - 11:50am CDT
Room 316 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614

1:30pm CDT

Future Proofing Our Careers in the Age of AI
Tuesday August 25, 2026 1:30pm - 1:50pm CDT

Speakers
avatar for Marlene Summers

Marlene Summers

Senior Vice President of Global Support, ECI Software Solutions

Tuesday August 25, 2026 1:30pm - 1:50pm CDT
Room 316 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614

3:30pm CDT

From Entry Level to Room 315: An Unexpected Journey
Tuesday August 25, 2026 3:30pm - 3:50pm CDT

Speakers
avatar for Daver Jennings

Daver Jennings

Technical Support Senior Manager, OverDrive, Inc.

Tuesday August 25, 2026 3:30pm - 3:50pm CDT
Room 315 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614

4:00pm CDT

From Support Engineer to Leader
Tuesday August 25, 2026 4:00pm - 4:20pm CDT

Speakers
avatar for Matt Dunn

Matt Dunn

IFS Loops

Tuesday August 25, 2026 4:00pm - 4:20pm CDT
Room 315 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614
 
Wednesday, August 26
 

9:00am CDT

The Cost of Urgency in Customer Support
Wednesday August 26, 2026 9:00am - 9:20am CDT

Speakers
avatar for Priscilla Brooke

Priscilla Brooke

Head of Podcaster Success, Buzzsprout

Wednesday August 26, 2026 9:00am - 9:20am CDT
Room 315 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614

10:00am CDT

The Playbook Has Changed
Wednesday August 26, 2026 10:00am - 10:20am CDT

Speakers
avatar for Tamara Wall

Tamara Wall

Head of Support, Common Room

Wednesday August 26, 2026 10:00am - 10:20am CDT
Room 316 DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614
 
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