Welcome to the event schedule for SD Expo 2026! You’ll see all the talks and workshops available, and you can pick and choose across all tracks to create your own schedule for the event. Please reach out in #event-sd-expo in Slack if you have any questions!
Tip: Talks run 20 minutes and happen every half hour!
Sign up or log in to add sessions to your schedule and sync them to your phone or calendar.
As AI potentially takes on more of the routine incoming questions, support teams hover between two paths: shrink, or prove they can deliver something bigger than reactive fixes. Could support take on more ownership of the customer relationship? And how could they communicate across success and sales to take on success related work instead of ticket resolution alone?
Tuesday August 25, 2026 3:30pm - 3:50pm CDT Room 380DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614
