Welcome to the event schedule for SD Expo 2026! You’ll see all the talks and workshops available, and you can pick and choose across all tracks to create your own schedule for the event. Please reach out in #event-sd-expo in Slack if you have any questions!
Tip: Talks run 20 minutes and happen every half hour!
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Soft skills are often considered inferior to technical skills, but as chatbots take on low-complexity issues, support teams are being asked to handle angry, frustrated customers, and those who want to bend rules. How do we train and coach team members? What's working and what's counter-productive? How do we balance what we do at onboarding time and what we do later?
Tuesday August 25, 2026 3:00pm - 3:20pm CDT Room 380DePaul University - Lincoln Park Student Center, 2250 N Sheffield Ave, Chicago, IL, US, 60614
