BEGIN:VCALENDAR
VERSION:2.0
X-WR-CALNAME:supportdrivenexpo2026
X-WR-CALDESC:Event Calendar
METHOD:PUBLISH
CALSCALE:GREGORIAN
PRODID:-//Sched.com Support Driven Expo 2026//EN
X-WR-TIMEZONE:UTC
BEGIN:VEVENT
DTSTAMP:20260726T235055Z
DTSTART:20260825T140000Z
DTEND:20260825T142000Z
SUMMARY:Opening Keynote
DESCRIPTION:\n
CATEGORIES:
LOCATION:Room 312\, DePaul University - Lincoln Park Student Center\, 2250 N Sheffield Ave\, Chicago\, IL\, US\, 60614
SEQUENCE:0
UID:c401b792c9d96a9a66b86552abdf30a0
URL:http://supportdrivenexpo2026.sched.com/event/c401b792c9d96a9a66b86552abdf30a0
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260726T235055Z
DTSTART:20260825T143000Z
DTEND:20260825T145000Z
SUMMARY:Conversation Corner
DESCRIPTION:\n
CATEGORIES:
LOCATION:Room 380\, DePaul University - Lincoln Park Student Center\, 2250 N Sheffield Ave\, Chicago\, IL\, US\, 60614
SEQUENCE:0
UID:82988b2d891145002cd4fc3812101646
URL:http://supportdrivenexpo2026.sched.com/event/82988b2d891145002cd4fc3812101646
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260726T235055Z
DTSTART:20260825T143000Z
DTEND:20260825T145000Z
SUMMARY:How Great AI Agents Are Created
DESCRIPTION:\n
CATEGORIES:ROOM 312
LOCATION:Room 312\, DePaul University - Lincoln Park Student Center\, 2250 N Sheffield Ave\, Chicago\, IL\, US\, 60614
SEQUENCE:0
UID:31eb61c4a2bc24d2e6b19386e2259a0f
URL:http://supportdrivenexpo2026.sched.com/event/31eb61c4a2bc24d2e6b19386e2259a0f
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260726T235055Z
DTSTART:20260825T143000Z
DTEND:20260825T145000Z
SUMMARY:Support Owns the Release
DESCRIPTION:\n
CATEGORIES:ROOM 313
LOCATION:Room 313\, DePaul University - Lincoln Park Student Center\, 2250 N Sheffield Ave\, Chicago\, IL\, US\, 60614
SEQUENCE:0
UID:cd7af95f6d0a7819093bd9923478958c
URL:http://supportdrivenexpo2026.sched.com/event/cd7af95f6d0a7819093bd9923478958c
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260726T235055Z
DTSTART:20260825T143000Z
DTEND:20260825T145000Z
SUMMARY:Break Your Team's Burnout Loop
DESCRIPTION:\n
CATEGORIES:ROOM 315
LOCATION:Room 315\, DePaul University - Lincoln Park Student Center\, 2250 N Sheffield Ave\, Chicago\, IL\, US\, 60614
SEQUENCE:0
UID:7efab21c75f54c4d785f59af968b0702
URL:http://supportdrivenexpo2026.sched.com/event/7efab21c75f54c4d785f59af968b0702
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260726T235055Z
DTSTART:20260825T143000Z
DTEND:20260825T145000Z
SUMMARY:Your Career Is a Bucket of Lego Blocks
DESCRIPTION:\n
CATEGORIES:ROOM 316
LOCATION:Room 316\, DePaul University - Lincoln Park Student Center\, 2250 N Sheffield Ave\, Chicago\, IL\, US\, 60614
SEQUENCE:0
UID:abbc73c7f9e2dd00d239c44d4745f3ca
URL:http://supportdrivenexpo2026.sched.com/event/abbc73c7f9e2dd00d239c44d4745f3ca
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260726T235055Z
DTSTART:20260825T150000Z
DTEND:20260825T152000Z
SUMMARY:Conversation Corner
DESCRIPTION:\n
CATEGORIES:
LOCATION:Room 380\, DePaul University - Lincoln Park Student Center\, 2250 N Sheffield Ave\, Chicago\, IL\, US\, 60614
SEQUENCE:0
UID:8ec439a93d5b2884fc31b66aef66b293
URL:http://supportdrivenexpo2026.sched.com/event/8ec439a93d5b2884fc31b66aef66b293
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260726T235055Z
DTSTART:20260825T150000Z
DTEND:20260825T152000Z
SUMMARY:12+ Ways to Use AI for Support Ops
DESCRIPTION:\n
CATEGORIES:ROOM 312
LOCATION:Room 312\, DePaul University - Lincoln Park Student Center\, 2250 N Sheffield Ave\, Chicago\, IL\, US\, 60614
SEQUENCE:0
UID:6ae290f69125c89364102a1868ca05bf
URL:http://supportdrivenexpo2026.sched.com/event/6ae290f69125c89364102a1868ca05bf
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260726T235055Z
DTSTART:20260825T150000Z
DTEND:20260825T152000Z
SUMMARY:The Right Reviewer Changes Everything
DESCRIPTION:\n
CATEGORIES:ROOM 313
LOCATION:Room 313\, DePaul University - Lincoln Park Student Center\, 2250 N Sheffield Ave\, Chicago\, IL\, US\, 60614
SEQUENCE:0
UID:7d677a8bed3605987c7a247c99575205
URL:http://supportdrivenexpo2026.sched.com/event/7d677a8bed3605987c7a247c99575205
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260726T235055Z
DTSTART:20260825T150000Z
DTEND:20260825T152000Z
SUMMARY:Upskill Your Team for the Future
DESCRIPTION:\n
CATEGORIES:ROOM 315
LOCATION:Room 315\, DePaul University - Lincoln Park Student Center\, 2250 N Sheffield Ave\, Chicago\, IL\, US\, 60614
SEQUENCE:0
UID:c3311f3a8e68e4a35d8011a880615221
URL:http://supportdrivenexpo2026.sched.com/event/c3311f3a8e68e4a35d8011a880615221
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260726T235055Z
DTSTART:20260825T150000Z
DTEND:20260825T152000Z
SUMMARY:Visibility Is Your Career Superpower
DESCRIPTION:\n
CATEGORIES:ROOM 316
LOCATION:Room 316\, DePaul University - Lincoln Park Student Center\, 2250 N Sheffield Ave\, Chicago\, IL\, US\, 60614
SEQUENCE:0
UID:8ec74ab584d2e118bdd0f3d0be8e460a
URL:http://supportdrivenexpo2026.sched.com/event/8ec74ab584d2e118bdd0f3d0be8e460a
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260726T235055Z
DTSTART:20260825T153000Z
DTEND:20260825T155000Z
SUMMARY:NETWORKING TIME
DESCRIPTION:\n
CATEGORIES:
LOCATION:Room 314\, DePaul University - Lincoln Park Student Center\, 2250 N Sheffield Ave\, Chicago\, IL\, US\, 60614
SEQUENCE:0
UID:9912ae67cf340d701d1e3de20fcdc778
URL:http://supportdrivenexpo2026.sched.com/event/9912ae67cf340d701d1e3de20fcdc778
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260726T235055Z
DTSTART:20260825T160000Z
DTEND:20260825T162000Z
SUMMARY:Conversation Corner
DESCRIPTION:\n
CATEGORIES:
LOCATION:Room 380\, DePaul University - Lincoln Park Student Center\, 2250 N Sheffield Ave\, Chicago\, IL\, US\, 60614
SEQUENCE:0
UID:283c5c537f770b4c8bf92b26bda865bc
URL:http://supportdrivenexpo2026.sched.com/event/283c5c537f770b4c8bf92b26bda865bc
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260726T235055Z
DTSTART:20260825T160000Z
DTEND:20260825T162000Z
SUMMARY:From Single Chats to Scalable Agents
DESCRIPTION:\n
CATEGORIES:ROOM 312
LOCATION:Room 312\, DePaul University - Lincoln Park Student Center\, 2250 N Sheffield Ave\, Chicago\, IL\, US\, 60614
SEQUENCE:0
UID:27834fb2d26ff0ea62a49f6c6e02d85d
URL:http://supportdrivenexpo2026.sched.com/event/27834fb2d26ff0ea62a49f6c6e02d85d
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260726T235055Z
DTSTART:20260825T160000Z
DTEND:20260825T162000Z
SUMMARY:The Support Playbook That Keeps Up With Product
DESCRIPTION:\n
CATEGORIES:ROOM 313
LOCATION:Room 313\, DePaul University - Lincoln Park Student Center\, 2250 N Sheffield Ave\, Chicago\, IL\, US\, 60614
SEQUENCE:0
UID:bb7d9a7ff6810b5c7d64fd52e211f40c
URL:http://supportdrivenexpo2026.sched.com/event/bb7d9a7ff6810b5c7d64fd52e211f40c
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260726T235055Z
DTSTART:20260825T160000Z
DTEND:20260825T162000Z
SUMMARY:Building the Culture Where Your Team Stays and Thrives
DESCRIPTION:\n
CATEGORIES:ROOM 315
LOCATION:Room 315\, DePaul University - Lincoln Park Student Center\, 2250 N Sheffield Ave\, Chicago\, IL\, US\, 60614
SEQUENCE:0
UID:361275d48f4ef25cfcb57aa177ea780b
URL:http://supportdrivenexpo2026.sched.com/event/361275d48f4ef25cfcb57aa177ea780b
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260726T235055Z
DTSTART:20260825T160000Z
DTEND:20260825T162000Z
SUMMARY:One Knowledge Base\, Three Masters
DESCRIPTION:\n
CATEGORIES:ROOM 316
LOCATION:Room 316\, DePaul University - Lincoln Park Student Center\, 2250 N Sheffield Ave\, Chicago\, IL\, US\, 60614
SEQUENCE:0
UID:38747e5a6d076be010eb056a74f8c1ff
URL:http://supportdrivenexpo2026.sched.com/event/38747e5a6d076be010eb056a74f8c1ff
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260726T235055Z
DTSTART:20260825T163000Z
DTEND:20260825T165000Z
SUMMARY:Conversation Corner
DESCRIPTION:\n
CATEGORIES:
LOCATION:Room 380\, DePaul University - Lincoln Park Student Center\, 2250 N Sheffield Ave\, Chicago\, IL\, US\, 60614
SEQUENCE:0
UID:0302722b1f5f3d735a566781f4472ac7
URL:http://supportdrivenexpo2026.sched.com/event/0302722b1f5f3d735a566781f4472ac7
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260726T235055Z
DTSTART:20260825T163000Z
DTEND:20260825T165000Z
SUMMARY:Trusted AI in CX: What Transformation Actually Requires
DESCRIPTION:\n
CATEGORIES:ROOM 312
LOCATION:Room 312\, DePaul University - Lincoln Park Student Center\, 2250 N Sheffield Ave\, Chicago\, IL\, US\, 60614
SEQUENCE:0
UID:5bc081c41d7994527e41c1efe61994f1
URL:http://supportdrivenexpo2026.sched.com/event/5bc081c41d7994527e41c1efe61994f1
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260726T235055Z
DTSTART:20260825T163000Z
DTEND:20260825T165000Z
SUMMARY:Why Dashboards Don't Change Behavior and What Leaders Should Do Instead
DESCRIPTION:\n
CATEGORIES:ROOM 313
LOCATION:Room 313\, DePaul University - Lincoln Park Student Center\, 2250 N Sheffield Ave\, Chicago\, IL\, US\, 60614
SEQUENCE:0
UID:c75dd9e215db160b9c71b7d6459d76fb
URL:http://supportdrivenexpo2026.sched.com/event/c75dd9e215db160b9c71b7d6459d76fb
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260726T235055Z
DTSTART:20260825T163000Z
DTEND:20260825T165000Z
SUMMARY:Leading Through What You Cannot Fix
DESCRIPTION:\n
CATEGORIES:ROOM 315
LOCATION:Room 315\, DePaul University - Lincoln Park Student Center\, 2250 N Sheffield Ave\, Chicago\, IL\, US\, 60614
SEQUENCE:0
UID:def76eb8d1a054123cca1baa0bffe56b
URL:http://supportdrivenexpo2026.sched.com/event/def76eb8d1a054123cca1baa0bffe56b
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260726T235055Z
DTSTART:20260825T163000Z
DTEND:20260825T165000Z
SUMMARY:Imagine Without Limits: The Scientific Method of Growth
DESCRIPTION:\n
CATEGORIES:ROOM 316
LOCATION:Room 316\, DePaul University - Lincoln Park Student Center\, 2250 N Sheffield Ave\, Chicago\, IL\, US\, 60614
SEQUENCE:0
UID:858948d1d486da15d0666510eac33164
URL:http://supportdrivenexpo2026.sched.com/event/858948d1d486da15d0666510eac33164
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260726T235055Z
DTSTART:20260825T170000Z
DTEND:20260825T183000Z
SUMMARY:Lunch Break
DESCRIPTION:\n
CATEGORIES:
LOCATION:TBA\, DePaul University - Lincoln Park Student Center\, 2250 N Sheffield Ave\, Chicago\, IL\, US\, 60614
SEQUENCE:0
UID:b8ee85f217cc9bee6b3f8a6c810b4f12
URL:http://supportdrivenexpo2026.sched.com/event/b8ee85f217cc9bee6b3f8a6c810b4f12
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260726T235055Z
DTSTART:20260825T183000Z
DTEND:20260825T185000Z
SUMMARY:Conversation Corner
DESCRIPTION:\n
CATEGORIES:
LOCATION:Room 380\, DePaul University - Lincoln Park Student Center\, 2250 N Sheffield Ave\, Chicago\, IL\, US\, 60614
SEQUENCE:0
UID:f43dfc66b60a946535c249273bcf0ec0
URL:http://supportdrivenexpo2026.sched.com/event/f43dfc66b60a946535c249273bcf0ec0
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260726T235055Z
DTSTART:20260825T183000Z
DTEND:20260825T185000Z
SUMMARY:The 40% Problem: AI Strategy for Tickets That Won't Deflect
DESCRIPTION:\n
CATEGORIES:ROOM 312
LOCATION:Room 312\, DePaul University - Lincoln Park Student Center\, 2250 N Sheffield Ave\, Chicago\, IL\, US\, 60614
SEQUENCE:0
UID:b8d864279a8e404e3c6d5d7c8aa84965
URL:http://supportdrivenexpo2026.sched.com/event/b8d864279a8e404e3c6d5d7c8aa84965
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260726T235055Z
DTSTART:20260825T183000Z
DTEND:20260825T185000Z
SUMMARY:Unlock Advocacy by Blending AI with EI
DESCRIPTION:\n
CATEGORIES:ROOM 313
LOCATION:Room 313\, DePaul University - Lincoln Park Student Center\, 2250 N Sheffield Ave\, Chicago\, IL\, US\, 60614
SEQUENCE:0
UID:bb1b956d4ee63aff525a4664dd322634
URL:http://supportdrivenexpo2026.sched.com/event/bb1b956d4ee63aff525a4664dd322634
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260726T235055Z
DTSTART:20260825T183000Z
DTEND:20260825T185000Z
SUMMARY:Never Lose a Coaching Thread
DESCRIPTION:\n
CATEGORIES:ROOM 315
LOCATION:Room 315\, DePaul University - Lincoln Park Student Center\, 2250 N Sheffield Ave\, Chicago\, IL\, US\, 60614
SEQUENCE:0
UID:1a377e0a5dfe663a8a5ae2d33373ce90
URL:http://supportdrivenexpo2026.sched.com/event/1a377e0a5dfe663a8a5ae2d33373ce90
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260726T235055Z
DTSTART:20260825T183000Z
DTEND:20260825T185000Z
SUMMARY:Future Proofing Our Careers in the Age of AI
DESCRIPTION:\n
CATEGORIES:ROOM 316
LOCATION:Room 316\, DePaul University - Lincoln Park Student Center\, 2250 N Sheffield Ave\, Chicago\, IL\, US\, 60614
SEQUENCE:0
UID:41a88e7827a275d44a6226d9454ee888
URL:http://supportdrivenexpo2026.sched.com/event/41a88e7827a275d44a6226d9454ee888
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260726T235055Z
DTSTART:20260825T190000Z
DTEND:20260825T192000Z
SUMMARY:Conversation Corner
DESCRIPTION:\n
CATEGORIES:
LOCATION:Room 380\, DePaul University - Lincoln Park Student Center\, 2250 N Sheffield Ave\, Chicago\, IL\, US\, 60614
SEQUENCE:0
UID:b89b9e70031744b58cc408cd7057fd28
URL:http://supportdrivenexpo2026.sched.com/event/b89b9e70031744b58cc408cd7057fd28
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260726T235055Z
DTSTART:20260825T190000Z
DTEND:20260825T192000Z
SUMMARY:SaaS Support from Swarm to Self-serve
DESCRIPTION:\n
CATEGORIES:ROOM 312
LOCATION:Room 312\, DePaul University - Lincoln Park Student Center\, 2250 N Sheffield Ave\, Chicago\, IL\, US\, 60614
SEQUENCE:0
UID:deff8fa7272b994ae524b4be7312dd9a
URL:http://supportdrivenexpo2026.sched.com/event/deff8fa7272b994ae524b4be7312dd9a
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260726T235055Z
DTSTART:20260825T190000Z
DTEND:20260825T192000Z
SUMMARY:How to Unlock Shadow Knowledge and Create a Culture of Knowledge Sharing
DESCRIPTION:\n
CATEGORIES:ROOM 313
LOCATION:Room 313\, DePaul University - Lincoln Park Student Center\, 2250 N Sheffield Ave\, Chicago\, IL\, US\, 60614
SEQUENCE:0
UID:40cf07bbb56225c99d3a852451ab1b7f
URL:http://supportdrivenexpo2026.sched.com/event/40cf07bbb56225c99d3a852451ab1b7f
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260726T235055Z
DTSTART:20260825T190000Z
DTEND:20260825T192000Z
SUMMARY:The Rise of the Support Engineer
DESCRIPTION:\n
CATEGORIES:ROOM 315
LOCATION:Room 315\, DePaul University - Lincoln Park Student Center\, 2250 N Sheffield Ave\, Chicago\, IL\, US\, 60614
SEQUENCE:0
UID:dd51af0ceca1636c17a00e3842b00ff8
URL:http://supportdrivenexpo2026.sched.com/event/dd51af0ceca1636c17a00e3842b00ff8
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260726T235055Z
DTSTART:20260825T190000Z
DTEND:20260825T192000Z
SUMMARY:Building the Human Systems Behind AI Support
DESCRIPTION:\n
CATEGORIES:ROOM 316
LOCATION:Room 316\, DePaul University - Lincoln Park Student Center\, 2250 N Sheffield Ave\, Chicago\, IL\, US\, 60614
SEQUENCE:0
UID:9c69f33853b85e74792d475278750e53
URL:http://supportdrivenexpo2026.sched.com/event/9c69f33853b85e74792d475278750e53
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260726T235055Z
DTSTART:20260825T193000Z
DTEND:20260825T200000Z
SUMMARY:NETWORKING TIME
DESCRIPTION:\n
CATEGORIES:
LOCATION:TBA\, DePaul University - Lincoln Park Student Center\, 2250 N Sheffield Ave\, Chicago\, IL\, US\, 60614
SEQUENCE:0
UID:29d86f60562f49852c32c298dfa9e816
URL:http://supportdrivenexpo2026.sched.com/event/29d86f60562f49852c32c298dfa9e816
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260726T235055Z
DTSTART:20260825T200000Z
DTEND:20260825T202000Z
SUMMARY:Conversation Corner
DESCRIPTION:\n
CATEGORIES:
LOCATION:Room 380\, DePaul University - Lincoln Park Student Center\, 2250 N Sheffield Ave\, Chicago\, IL\, US\, 60614
SEQUENCE:0
UID:c881dcc92879adbaa5939dabec30c1a0
URL:http://supportdrivenexpo2026.sched.com/event/c881dcc92879adbaa5939dabec30c1a0
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260726T235055Z
DTSTART:20260825T200000Z
DTEND:20260825T202000Z
SUMMARY:Build vs. Buy: The AI Decision Every CX Leader Needs
DESCRIPTION:\n
CATEGORIES:ROOM 312
LOCATION:Room 312\, DePaul University - Lincoln Park Student Center\, 2250 N Sheffield Ave\, Chicago\, IL\, US\, 60614
SEQUENCE:0
UID:894274af161aaa54cc3869c5fe7e0788
URL:http://supportdrivenexpo2026.sched.com/event/894274af161aaa54cc3869c5fe7e0788
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260726T235055Z
DTSTART:20260825T200000Z
DTEND:20260825T202000Z
SUMMARY:Building a Work Waze - How Clear Processes Protect Teams from Burnout
DESCRIPTION:\n
CATEGORIES:ROOM 313
LOCATION:Room 313\, DePaul University - Lincoln Park Student Center\, 2250 N Sheffield Ave\, Chicago\, IL\, US\, 60614
SEQUENCE:0
UID:8b6cd9128cc66b25b8e4cfda97629d96
URL:http://supportdrivenexpo2026.sched.com/event/8b6cd9128cc66b25b8e4cfda97629d96
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260726T235055Z
DTSTART:20260825T200000Z
DTEND:20260825T202000Z
SUMMARY:When Support Gets Weird
DESCRIPTION:\n
CATEGORIES:ROOM 315
LOCATION:Room 315\, DePaul University - Lincoln Park Student Center\, 2250 N Sheffield Ave\, Chicago\, IL\, US\, 60614
SEQUENCE:0
UID:e864b3fe5c5878617bdc165ad19f9e93
URL:http://supportdrivenexpo2026.sched.com/event/e864b3fe5c5878617bdc165ad19f9e93
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260726T235055Z
DTSTART:20260825T200000Z
DTEND:20260825T202000Z
SUMMARY:Stop Letting Your Helpdesk Design Your Support Team
DESCRIPTION:\n
CATEGORIES:ROOM 316
LOCATION:Room 316\, DePaul University - Lincoln Park Student Center\, 2250 N Sheffield Ave\, Chicago\, IL\, US\, 60614
SEQUENCE:0
UID:ab5361efe9f833488977f9f07bfea2f3
URL:http://supportdrivenexpo2026.sched.com/event/ab5361efe9f833488977f9f07bfea2f3
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260726T235055Z
DTSTART:20260825T203000Z
DTEND:20260825T205000Z
SUMMARY:Conversation Corner
DESCRIPTION:\n
CATEGORIES:
LOCATION:Room 380\, DePaul University - Lincoln Park Student Center\, 2250 N Sheffield Ave\, Chicago\, IL\, US\, 60614
SEQUENCE:0
UID:a439e542ee3d29fff316aec3d3a0321f
URL:http://supportdrivenexpo2026.sched.com/event/a439e542ee3d29fff316aec3d3a0321f
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260726T235055Z
DTSTART:20260825T203000Z
DTEND:20260825T205000Z
SUMMARY:Using AI to Clean Up Your Messy Knowledge Base
DESCRIPTION:\n
CATEGORIES:ROOM 312
LOCATION:Room 312\, DePaul University - Lincoln Park Student Center\, 2250 N Sheffield Ave\, Chicago\, IL\, US\, 60614
SEQUENCE:0
UID:43f894feccbae9951ec23186fbd12a5a
URL:http://supportdrivenexpo2026.sched.com/event/43f894feccbae9951ec23186fbd12a5a
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260726T235055Z
DTSTART:20260825T203000Z
DTEND:20260825T205000Z
SUMMARY:Moving from Transact to Transform
DESCRIPTION:\n
CATEGORIES:ROOM 313
LOCATION:Room 313\, DePaul University - Lincoln Park Student Center\, 2250 N Sheffield Ave\, Chicago\, IL\, US\, 60614
SEQUENCE:0
UID:47d1bfbbb19f5800df87d43780bbcd21
URL:http://supportdrivenexpo2026.sched.com/event/47d1bfbbb19f5800df87d43780bbcd21
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260726T235055Z
DTSTART:20260825T203000Z
DTEND:20260825T205000Z
SUMMARY:From Entry Level to Room 315: An Unexpected Journey
DESCRIPTION:\n
CATEGORIES:ROOM 315
LOCATION:Room 315\, DePaul University - Lincoln Park Student Center\, 2250 N Sheffield Ave\, Chicago\, IL\, US\, 60614
SEQUENCE:0
UID:dea96f89f818a7f357902e003678cd5f
URL:http://supportdrivenexpo2026.sched.com/event/dea96f89f818a7f357902e003678cd5f
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260726T235055Z
DTSTART:20260825T203000Z
DTEND:20260825T205000Z
SUMMARY:You Are a Product Manager Now
DESCRIPTION:\n
CATEGORIES:ROOM 316
LOCATION:Room 316\, DePaul University - Lincoln Park Student Center\, 2250 N Sheffield Ave\, Chicago\, IL\, US\, 60614
SEQUENCE:0
UID:5412e1d2adb72798ec11514da1dea3e6
URL:http://supportdrivenexpo2026.sched.com/event/5412e1d2adb72798ec11514da1dea3e6
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260726T235055Z
DTSTART:20260825T210000Z
DTEND:20260825T212000Z
SUMMARY:AI Needs Instructions. You're It.
DESCRIPTION:\n
CATEGORIES:ROOM 312
LOCATION:Room 312\, DePaul University - Lincoln Park Student Center\, 2250 N Sheffield Ave\, Chicago\, IL\, US\, 60614
SEQUENCE:0
UID:7072e466a5e530c0b4b2785b98cd059e
URL:http://supportdrivenexpo2026.sched.com/event/7072e466a5e530c0b4b2785b98cd059e
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260726T235055Z
DTSTART:20260825T210000Z
DTEND:20260825T212000Z
SUMMARY:Unlocking the Power of Support Reports
DESCRIPTION:\n
CATEGORIES:ROOM 313
LOCATION:Room 313\, DePaul University - Lincoln Park Student Center\, 2250 N Sheffield Ave\, Chicago\, IL\, US\, 60614
SEQUENCE:0
UID:046e8fbd47ad2c390a8e980b708f19f3
URL:http://supportdrivenexpo2026.sched.com/event/046e8fbd47ad2c390a8e980b708f19f3
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260726T235055Z
DTSTART:20260825T210000Z
DTEND:20260825T212000Z
SUMMARY:From Support Engineer to Leader
DESCRIPTION:\n
CATEGORIES:ROOM 315
LOCATION:Room 315\, DePaul University - Lincoln Park Student Center\, 2250 N Sheffield Ave\, Chicago\, IL\, US\, 60614
SEQUENCE:0
UID:59041ba1d5a0048a8c0e79af44472f9f
URL:http://supportdrivenexpo2026.sched.com/event/59041ba1d5a0048a8c0e79af44472f9f
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260726T235055Z
DTSTART:20260825T210000Z
DTEND:20260825T212000Z
SUMMARY:Turn Support Reps into Code Contributors
DESCRIPTION:\n
CATEGORIES:ROOM 316
LOCATION:Room 316\, DePaul University - Lincoln Park Student Center\, 2250 N Sheffield Ave\, Chicago\, IL\, US\, 60614
SEQUENCE:0
UID:5497fda31771b421e771db4f91112622
URL:http://supportdrivenexpo2026.sched.com/event/5497fda31771b421e771db4f91112622
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260726T235055Z
DTSTART:20260826T140000Z
DTEND:20260826T142000Z
SUMMARY:Conversation Corner
DESCRIPTION:\n
CATEGORIES:
LOCATION:Room 380\, DePaul University - Lincoln Park Student Center\, 2250 N Sheffield Ave\, Chicago\, IL\, US\, 60614
SEQUENCE:0
UID:e71d6d2b219d4e7538d2711ed3b69e0d
URL:http://supportdrivenexpo2026.sched.com/event/e71d6d2b219d4e7538d2711ed3b69e0d
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260726T235055Z
DTSTART:20260826T140000Z
DTEND:20260826T142000Z
SUMMARY:AI Evolves. Humans Lead.
DESCRIPTION:\n
CATEGORIES:ROOM 312
LOCATION:Room 312\, DePaul University - Lincoln Park Student Center\, 2250 N Sheffield Ave\, Chicago\, IL\, US\, 60614
SEQUENCE:0
UID:7cb07add4759bae6a8453c7cbbf5fd63
URL:http://supportdrivenexpo2026.sched.com/event/7cb07add4759bae6a8453c7cbbf5fd63
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260726T235055Z
DTSTART:20260826T140000Z
DTEND:20260826T142000Z
SUMMARY:The Account-Aware Support Playbook
DESCRIPTION:\n
CATEGORIES:ROOM 313
LOCATION:Room 313\, DePaul University - Lincoln Park Student Center\, 2250 N Sheffield Ave\, Chicago\, IL\, US\, 60614
SEQUENCE:0
UID:4e29f656f968e4f2e1ae8d38dbf0772a
URL:http://supportdrivenexpo2026.sched.com/event/4e29f656f968e4f2e1ae8d38dbf0772a
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260726T235055Z
DTSTART:20260826T140000Z
DTEND:20260826T142000Z
SUMMARY:The Cost of Urgency in Customer Support
DESCRIPTION:\n
CATEGORIES:ROOM 315
LOCATION:Room 315\, DePaul University - Lincoln Park Student Center\, 2250 N Sheffield Ave\, Chicago\, IL\, US\, 60614
SEQUENCE:0
UID:d67dcf7a811a3c52bca042ec8075f459
URL:http://supportdrivenexpo2026.sched.com/event/d67dcf7a811a3c52bca042ec8075f459
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260726T235055Z
DTSTART:20260826T143000Z
DTEND:20260826T145000Z
SUMMARY:Conversation Corner
DESCRIPTION:\n
CATEGORIES:
LOCATION:Room 380\, DePaul University - Lincoln Park Student Center\, 2250 N Sheffield Ave\, Chicago\, IL\, US\, 60614
SEQUENCE:0
UID:2c97ed7a475058c00b2d5abeac8762f9
URL:http://supportdrivenexpo2026.sched.com/event/2c97ed7a475058c00b2d5abeac8762f9
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260726T235055Z
DTSTART:20260826T143000Z
DTEND:20260826T145000Z
SUMMARY:AI Chatbots Are Useless Without Docs
DESCRIPTION:\n
CATEGORIES:ROOM 312
LOCATION:Room 312\, DePaul University - Lincoln Park Student Center\, 2250 N Sheffield Ave\, Chicago\, IL\, US\, 60614
SEQUENCE:0
UID:c5cbd62fefafa2865ddfb3726ee3419c
URL:http://supportdrivenexpo2026.sched.com/event/c5cbd62fefafa2865ddfb3726ee3419c
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260726T235055Z
DTSTART:20260826T143000Z
DTEND:20260826T145000Z
SUMMARY:Maybe you can work four days too
DESCRIPTION:\n
CATEGORIES:ROOM 313
LOCATION:Room 313\, DePaul University - Lincoln Park Student Center\, 2250 N Sheffield Ave\, Chicago\, IL\, US\, 60614
SEQUENCE:0
UID:796f9330ddd8674061e5363c737853c6
URL:http://supportdrivenexpo2026.sched.com/event/796f9330ddd8674061e5363c737853c6
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260726T235055Z
DTSTART:20260826T143000Z
DTEND:20260826T145000Z
SUMMARY:Creating a Healthy Vibe-Coding Culture
DESCRIPTION:\n
CATEGORIES:ROOM 316
LOCATION:Room 316\, DePaul University - Lincoln Park Student Center\, 2250 N Sheffield Ave\, Chicago\, IL\, US\, 60614
SEQUENCE:0
UID:8647d0951a35e6d249c20183f9af3540
URL:http://supportdrivenexpo2026.sched.com/event/8647d0951a35e6d249c20183f9af3540
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260726T235055Z
DTSTART:20260826T150000Z
DTEND:20260826T152000Z
SUMMARY:Conversation Corner
DESCRIPTION:\n
CATEGORIES:
LOCATION:Room 380\, DePaul University - Lincoln Park Student Center\, 2250 N Sheffield Ave\, Chicago\, IL\, US\, 60614
SEQUENCE:0
UID:007e6e126127da06f31761c669d64c8f
URL:http://supportdrivenexpo2026.sched.com/event/007e6e126127da06f31761c669d64c8f
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260726T235055Z
DTSTART:20260826T150000Z
DTEND:20260826T152000Z
SUMMARY:The Support Agent That Learns
DESCRIPTION:\n
CATEGORIES:ROOM 312
LOCATION:Room 312\, DePaul University - Lincoln Park Student Center\, 2250 N Sheffield Ave\, Chicago\, IL\, US\, 60614
SEQUENCE:0
UID:06a231cb611f29dc49b9d9036b784ed7
URL:http://supportdrivenexpo2026.sched.com/event/06a231cb611f29dc49b9d9036b784ed7
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260726T235055Z
DTSTART:20260826T150000Z
DTEND:20260826T152000Z
SUMMARY:Designing Learner-Centered Documentation
DESCRIPTION:\n
CATEGORIES:ROOM 313
LOCATION:Room 313\, DePaul University - Lincoln Park Student Center\, 2250 N Sheffield Ave\, Chicago\, IL\, US\, 60614
SEQUENCE:0
UID:6512f41743029f741337c05cbdd3c237
URL:http://supportdrivenexpo2026.sched.com/event/6512f41743029f741337c05cbdd3c237
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260726T235055Z
DTSTART:20260826T150000Z
DTEND:20260826T152000Z
SUMMARY:The Playbook Has Changed
DESCRIPTION:\n
CATEGORIES:ROOM 316
LOCATION:Room 316\, DePaul University - Lincoln Park Student Center\, 2250 N Sheffield Ave\, Chicago\, IL\, US\, 60614
SEQUENCE:0
UID:670a563512e4e44d0408e6b7e6bb61c5
URL:http://supportdrivenexpo2026.sched.com/event/670a563512e4e44d0408e6b7e6bb61c5
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260726T235055Z
DTSTART:20260826T153000Z
DTEND:20260826T155000Z
SUMMARY:NETWORKING TIME
DESCRIPTION:\n
CATEGORIES:
LOCATION:TBA\, DePaul University - Lincoln Park Student Center\, 2250 N Sheffield Ave\, Chicago\, IL\, US\, 60614
SEQUENCE:0
UID:4d4125d401caf302962090a64e93e58f
URL:http://supportdrivenexpo2026.sched.com/event/4d4125d401caf302962090a64e93e58f
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260726T235055Z
DTSTART:20260826T170000Z
DTEND:20260826T180000Z
SUMMARY:Closing Panel
DESCRIPTION:\n
CATEGORIES:
LOCATION:TBA\, DePaul University - Lincoln Park Student Center\, 2250 N Sheffield Ave\, Chicago\, IL\, US\, 60614
SEQUENCE:0
UID:43d7229f33abfe214d265b6ec367dd1c
URL:http://supportdrivenexpo2026.sched.com/event/43d7229f33abfe214d265b6ec367dd1c
END:VEVENT
END:VCALENDAR